jbaje Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") applies to all services provided through the jbaje platform (https://jbaje.cam). The entity responsible for operating this platform is referred to in this Policy as "we", "us", or "jbaje".

By using our website, registering an account, or using any of our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform.

This Policy applies specifically to users residing in Bangladesh. We manage your personal information in accordance with relevant data protection guidelines in Bangladesh. Protecting your privacy is central to our business philosophy, and we are committed to ensuring it.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. These documents together form the complete legal framework governing your participation on our platform.

2 Information Collection

2.1 Information You Provide Directly

When you register an account on jbaje or use our services, we collect the following personal information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport number (for KYC verification)
• Residential address
• Financial information — bKash, Nagad, or Rocket account numbers, bank account details (for deposits and withdrawals)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain technical information:

• IP address and device identity (Device ID)
• Browser type and version
• Operating system information
• Page view logs and session duration
• Navigation patterns and click behavior on the platform
• Login and logout time and date

2.3 Financial Transaction Information

To ensure the security of every deposit and withdrawal and to prevent financial fraud, we keep detailed records of your transactions. This includes transaction amount, date and time, payment method, and transaction status.

2.4 Communication Information

When you contact us via live chat support or email, we retain records of those conversations. This helps us improve our service quality and provide you with better assistance in the future.

3 Purpose of Using Information

jbaje uses the information it collects only for the following legitimate purposes:

3.1 Service Operation and Delivery

We use your information to create and manage your account, process deposits and withdrawals, and personalize your gaming experience. Information verification is also required to apply the minimum deposit of ৳300 and withdrawal limit of ৳1,000.

3.2 Identity and Age Verification

Our platform is for persons aged 21 or above only. By verifying the identity document and date of birth you submit, we ensure that minors cannot use our services. This process is part of KYC (Know Your Customer) policy.

3.3 Security and Fraud Prevention

Your information is used to protect account security, detect unauthorized access, and take action against financial fraud. We use SSL encryption and other security measures to keep your account secure.

3.4 Responsible Gaming

By monitoring your gaming behavior, we can identify early signs of problematic behavior and provide assistance when needed. Ensuring responsible gaming is part of our core commitment.

3.5 Meeting Legal Obligations

We are required to retain certain information about you to meet applicable legal and regulatory obligations and for audit and financial record-keeping purposes.

3.6 Customer Service

Our 24/7 live chat support team may access your account information to provide you with fast and effective assistance. This access is strictly controlled and limited to support purposes only.

3.7 Service Improvement

We use aggregated (not individual-level) user data to improve our platform's performance, game selection, and payment processes.

4 Sharing Information with Third Parties

jbaje does not sell your personal information. However, in certain circumstances we may share information with trusted third parties:

4.1 Payment Processors

To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, and banking partners. This exchange of information is solely for processing transactions, and these organizations operate under their own privacy policies.

4.2 Game Software Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and other game providers may receive the minimum information necessary to operate games on our platform. This information is limited to managing game sessions.

4.3 Legal Authorities

We are legally required to provide necessary information upon a valid request from a competent court or law enforcement agency. Providing such information is not at our discretion — it is a legal obligation.

4.4 Anti-Money Laundering and Fraud Prevention Agencies

To prevent financial crime, we may work with recognized third-party verification services. These agencies do not use information independently — they respond only to our specific requests.

4.5 Sale to Third Parties Prohibited

We do not sell your personal information to any advertisers, data brokers, or any other third parties. Your information is used only for the purposes described in this Policy.

5 Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device that help our website remember your previous visits and improve your experience.

5.2 Cookies We Use

• Essential Cookies: Necessary to maintain login sessions and ensure the basic functionality of the platform. Without these, the platform will not work properly.
• Functional Cookies: Remember your language preferences, screen settings, and other personalized choices.
• Analytics Cookies: Used to understand how users interact with the platform and to improve our services.
• Security Cookies: Used to detect unauthorized access to accounts and prevent fraud.

5.3 Managing Cookies

You can control or delete cookies at any time by changing your browser settings. Keep in mind, however, that disabling essential cookies may disrupt some important platform functionality and you may not be able to log in.

6 Data Retention and Security

6.1 Retention Period

We retain your information for the following periods:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Certain information may be retained for a specified period after account closure to meet legal and regulatory obligations.
• Transaction records: Retained for the applicable period in accordance with financial record-keeping requirements.

6.2 Technical Security Measures

jbaje uses industry-standard security technology to keep your information secure:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Encrypted Database: All sensitive information stored is kept in encrypted form.
• Firewall and Intrusion Detection Systems: Our server infrastructure is protected by multiple layers of security.
• Two-Factor Authentication (2FA): An additional verification layer for account security.
• Regular Security Audits: Our systems are regularly tested by independent security experts.

6.3 Steps in the Event of a Data Breach

In the event of an unexpected data breach, we will notify affected users as quickly as possible and take immediate steps to minimize harm. We will also notify the relevant authorities in accordance with applicable legal requirements.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Know

You have the right to know what information we hold about you. Upon a verifiable request, we will provide you with a copy of your data.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Certain information such as name, address, or contact details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. Keep in mind, however, that some information (such as financial transaction records) may not be deletable before a set period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted. We will consider such requests after appropriate review.

7.5 How to Exercise Your Rights

To exercise any of your information-related rights, contact us at [email protected] or use our 24/7 live chat support. We will fulfill your request within a reasonable time after verifying your identity.

8 Privacy of Minors

jbaje's services are for persons aged 21 or above only. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If for any reason a minor's information enters our system, we will delete it immediately and cancel the relevant account.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 International Data Transfers

Some software providers and technology partners used on our platform are located in various countries. As a result, some of your information may be transferred to or processed outside Bangladesh.

For such international transfers, we ensure that the receiving party maintains adequate data protection standards. We work only with trusted partners who follow industry-standard security practices.

For more details about international data transfers, please contact our support team.

10 Policy Changes and Contact

10.1 Policy Changes

We may update this Privacy Policy from time to time. For any significant changes, we will publish a notice on the website and update the date at the top of the document. Continued use of the platform after any change will be considered your acceptance of the revised Policy.

That is why we recommend you review this policy regularly. Previous versions can be provided upon request.

10.2 Privacy-Related Complaints

If you have any concerns or complaints regarding your privacy, please contact us through any of the channels listed below. We take all complaints seriously and endeavor to resolve them within a reasonable time.

Protecting your information is our highest priority. We are committed to always being transparent and responsible when it comes to your privacy.